Return Policy

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At Xluzarinfrax, your satisfaction is our priority. This Return Policy explains how we handle returns, refunds, and exchanges for our personal shopping services and purchased items.

Satisfaction Guarantee

We stand behind the quality of our shopping services. If you are not satisfied with any aspect of our service or the items we selected on your behalf, please contact us immediately so we can make it right.

Return Timeframe

To be eligible for return, items must be reported within the following timeframes:

• Service Errors: Report within 24 hours of delivery for immediate resolution
• Product Quality Issues: Report within 48 hours of delivery for damaged, expired, or defective items
• Change of Mind: Subject to retailer policies, typically 7-30 days from purchase date depending on the store
• Perishable Items: Report quality issues within 24 hours of delivery

Items must be in their original condition with packaging when possible. Late reports may still be considered on a case-by-case basis but are subject to retailer return policies.

Return Conditions

For returns to be accepted, items must meet the following conditions:

• Items must be in original, unopened packaging when applicable
• Items must be unused and in saleable condition
• Original receipt or proof of purchase must be provided
• Items must not be damaged due to customer misuse or negligence
• Items must comply with retailer-specific return policies
• For perishable items, quality issues must be reported promptly

We reserve the right to refuse returns that do not meet these conditions or violate retailer policies.

Return Shipping Costs

Return shipping costs are handled as follows:

• Service Errors: Xluzarinfrax covers all return shipping costs for our mistakes
• Product Quality Issues: Return shipping is typically covered by us or the retailer, depending on the nature of the issue
• Change of Mind: Customer is responsible for return shipping costs unless otherwise specified
• Direct Store Returns: No return shipping cost if you return items directly to the retailer
• Pickup Service: We may offer pickup service for returns for a small fee, which will be communicated at the time of return request

All return shipping arrangements and costs will be clearly communicated before processing your return.

Reporting Issues

If there is a problem with your order, please notify Xluzarinfrax. as soon as possible and no later than 24 hours after delivery. This allows us to address issues promptly and work with retailers while items are still eligible for return or exchange.

Contact us at:

• Phone: +1 505 880 8880
• Email: contact-Y3mxs9K1m

Types of Returns

Shopping Service Errors

If we made an error in your order, such as purchasing the wrong item, incorrect quantity, or missing items from your list, xluzarinfrax will:

• Arrange for the return of incorrect items at no cost to you
• Purchase and deliver the correct items without additional service fees
• Provide a full refund for any service fees related to the error

Product Quality Issues

For items with quality problems such as damaged products, expired items, or spoiled perishables:

• We will assist you in returning the items to the retailer according to their return policy
• If you prefer, we can handle the return on your behalf at no additional charge
• We will facilitate exchanges or refunds based on retailer policies

Change of Mind

If you decide you no longer want an item after delivery, returns are subject to the original retailer's return policy. Xluzarinfrax. can assist with returns for a small service fee, or you may return items directly to the retailer yourself.

Return Process

To initiate a return, follow these steps:

1. Contact Us: Reach out via phone or email within the return timeframe to report the issue
2. Provide Information: Share details about the items, order number, reason for return, and photos if applicable
3. Preserve Items: Keep items in their original packaging and condition when possible
4. Review Options: We will review your request and explain available return options
5. Return Arrangement: We coordinate the return with the retailer and arrange pickup or provide return instructions
6. Confirmation: You will receive confirmation once the return is processed
7. Refund Processing: Refunds are processed according to our refund policy and retailer timelines

For direct store returns, we can provide you with the original receipt and return instructions to facilitate the process.

Refund Procedure

Refunds are processed according to the following procedure:

1. Return Approval: Once your return is approved, we will confirm the refund amount and method
2. Processing Time: Service fee refunds for our errors are processed within 3-5 business days
3. Product Refunds: Product refunds follow the retailer's refund timeline, typically 5-10 business days after the return is received
4. Payment Method: Refunds are issued to the original payment method used for the purchase when possible
5. Alternative Methods: If the original payment method is unavailable, we will arrange an alternative refund method
6. Confirmation: You will receive confirmation once the refund has been processed
7. Bank Processing: Please allow additional time for your bank or credit card company to process the refund

Original receipts are provided with every delivery for your records and to facilitate returns. If you need a copy of your receipt for a return, please contact us.

Non-Returnable Items

Certain items cannot be returned due to health, safety, legal, or retailer policies:

• Perishable Foods: Items that have been consumed, opened, or are past their expiration date
• Personal Care Items: Products that have been used, opened, or are unsealed, including cosmetics, hygiene products, and medications
• Custom or Personalized Items: Items that have been customized, personalized, or made to order
• Gift Cards and Prepaid Cards: All gift cards, prepaid cards, and digital codes are non-refundable
• Hazardous Materials: Items that cannot be safely returned, such as chemicals or flammable products
• Retailer Restrictions: Items specifically prohibited from return by the retailer's policy
• Final Sale Items: Items marked as final sale or clearance at the time of purchase

We will inform you if items are non-returnable before purchase when possible. If you have questions about return eligibility, please contact us before placing your order.

Legal Requirements

This Return Policy complies with applicable consumer protection laws and regulations:

• We comply with state and federal consumer protection regulations
• Your rights under applicable laws are not limited by this policy
• Some items may have specific legal return requirements that we will honor
• We maintain records of all returns and refunds as required by law
• All refunds are processed in accordance with applicable financial regulations

If you believe your consumer rights have been violated, please contact us immediately. You also have the right to file a complaint with relevant consumer protection agencies.

Order Cancellation Policy

You may cancel your order under the following conditions:

• Before Shopping Begins: Orders cancelled before our shopper begins shopping receive a full refund of all fees and charges
• During Shopping: Orders cancelled after shopping has started may incur partial service fees to compensate for time and effort expended
• After Purchase: If items have already been purchased, they must either be delivered as planned or returned to the store, subject to retailer return policies
• Cancellation Fees: Any applicable cancellation fees will be clearly communicated before processing the cancellation
• Refund Timeline: Cancellation refunds are processed within 3-5 business days to the original payment method

To cancel an order, contact us as soon as possible. The earlier you cancel, the more likely you are to receive a full refund.

Delivery Issues

If there are problems with delivery:

• Missing or damaged items during delivery will be replaced at no charge
• Incorrect delivery addresses provided by the customer may result in additional delivery fees
• Unattended deliveries left per customer instruction are the customer's responsibility once delivered

Special Circumstances

Xluzarinfrax handles each situation individually and will work with you to find a fair resolution. We value your business and want every experience to exceed your expectations.

Retailer Policies

Product returns are ultimately governed by the return policies of the retailers where items were purchased. We shop at various stores throughout Albuquerque, each with their own return policies. We will inform you of relevant retailer policies and assist with returns according to those policies.

Contact Information

For questions about returns, refunds, or to report an issue with your order, please contact us:

Xluzarinfrax
6611 Menaul Blvd NE
Albuquerque, NM 87110
United States
Phone: +1 505 880 8880
Email: contact-Y3mxs9K1m

Our customer service team is available to assist you with returns, answer questions about our policies, and help resolve any issues with your order. We aim to respond to all inquiries within 24 hours during business days.

We are committed to ensuring your complete satisfaction with xluzarinfrax services.